Your FAQs answered:
Do you ship outside the UK?
Yes I do. Please contact me and let me know which items you want to purchase so I can estimate the correct postage costs. For more info about postage costs please read the Delivery Charges page.
When do you dispatch your orders?
I aim to dispatch orders as soon as payment is cleared within 3 days of receipt. It may take a day longer over the holidays or weekends. Please also refer to the Delivery & Returns page for more information.
How do you package the items before sending?
All jewellery is nicely packaged in sturdy jewellery boxes or satin pouches. I also use bubble wrap and where necessary tissue paper. However I tend to recycle padded envelopes and postage packaging whenever I can.
Do you offer a gift wrapping service?
Yes I do. And it doesn’t cost anything extra. Please let me know when ordering if you want me to gift wrap your items.
Does your jewellery contain nickel or lead?
My suppliers have reassured me that the plated components I buy from them is lead and nickel-free. Where I could not verify this I have added this info to the item’s description.
I have seen some lovely designs – pendants and earrings – but they all are fitted with plated chains and ear wires. Can I upgrade to a different chain i.e. sterling silver for example or sterling silver ear wires?
Yes, you can. E-mail me what you are interested in buying and I will work out the extra costs for you. I also offer buna cord (a type of rubber), Sterling silver chain and have waxed cotton cord in my stock. I can also exchange plated ear wires for Sterling silver wires.
Do you accept commissions?
Why can’t I order more than one of the same item?
My designs tend to be one-of-a kind items, but some like the polymer clay animals I can make to order. In case I have more than one item of the same, like with my earrings, I state this in the description of the item. Please note that in this case the item might slightly vary from the one in the photo.
Do you accept PayPal payment?
Yes I do – at the moment I can only accept PayPal payments as I don’t have credit card payment facilities. I also accept payment made by cheque, but dispatch items only once the cheque has cleared and payment gone through.
Do you have a Hallmark?
Yes – I have a registered hallmark with the London Assay Office and use it when necessary with precious metals over specified weight (with sterling silver it is 7.78 g). My sterling silver clasps, bails and most of the ear wires weigh under the specified weight and are stamped 925.
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