I love working on commissions – I relish the challenge of finding out what the customer has in mind and working with the customer. So in today’s post I want to share with you how I created this necklace.
The customer, Erica, emailed me that she wanted a rose quartz pendant and emailed me a link to one of my own products.
She said she liked the necklace but wanted it with smaller beads and only one main focal. So had a look at my bead stash and took a photo of these two pendants (arrow and a big nugget).
I also suggested using a pretty Art Deco style pendant like in this necklace. I really like this one.
She emailed back and said she wanted the nugget as a focal. Next I had to ask her how she wanted the focal to sit on the necklace – horizontal or vertical. Again I sent her an example of a necklace I made you can see here.
She wanted it in the vertical style. I also wanted to know if she would like Swarovski crystals and Czech fire polished beads.
Yes, she was happy with the suggestions. Armed with all this info I started creating the focal first and then playing around with the beads on the board until I was happy enough to send her another image – this time of both focal and beads on the board.
She was happy with both. I expected she might want things re-arranged, so I was pleased with her reply. Next I emailed her a choice of clasps.
She wanted me to use two lobster clasps, as she finds this much easier to open and close. These lobster clasps are 14mm so big and easy enough to open. It’s an interesting solution to a common problem.
Finally I went to work and finished the necklace. Again I sent her photos to make sure she was happy with the result before sending her the invoice.
Next I asked her if she had any special instructions to put on the package.
I sent it international tracked and signed as Erica lives in Germany. And because of last year’s experience with my sister’s package not being delivered in Germany I wrote a big fat note on the package : Bitte Karte hinterlegen falls Kunde nicht da.(Please leave card if customer is not in.)
A week later I got another email from Erica thanking me for this “gorgeous necklace” and she wrote me this lovely testimonial:
“When I contacted Helen to commission a rose quartz necklace, I had something very specific in mind. Within just about an hour of sending my request, I got an enthusiastic response from Helen chock full of images and suggestions for how she could turn my ideas into a great piece of jewellery. Helen worked tirelessly and meticulously to craft and tweak the necklace design until it was exactly what I wanted. When it arrived, it was beautifully packaged and replete with a personal note from Helen. If you want something unique, beautiful and made with lots of love, Helenka White Designs is the place to go.”
It made my day – because I love a happy customer.
I hope this gives you a bit of an insight of how I work on commissioned pieces.
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Thanks for reading.